Returned Material

CUSTOMER MAINTENANCE
RMA PARTS INQUIRY
REGION CODE MAINTENANCE
RMA TRANSACTION HISTORY
RMA REASON CODES
EMPLOYEE CODE MAINTENANCE
RMA TYPE CODES

RETURN MATERIAL HEADER ENTRY
RETURN MATERIAL INQUIRY
PRINT RMA/MEMO SHIPPERS
INVENTORY INQUIRY
RECEIVED RETURN MATERIALS
CHANGE RETURN MATL. STATUS
CHANGE BY SELECTED LINES

RMA LISTINGS
SERVICE CONTRACT REPORTS
UNRETURNED RMA EXCHANGES
SHIPPING LOGS
SHIPPING TABLE LISTING
RECEIVING LOGS LISTING
RMA RECEIVING LOGS
STOCK STATUS REPORT
INVENTORY VALUE REPORT
INVENTORY REPORT
INVENTORY TRANSACTION LIST
S/O BOOK LISTING
RMA TYPE LISTING
RMA EXCEPTION LISTING

RETURNED MATERIALS

The ABBASOFT Technologies Returned Materials Authorization module maintains all the required information necessary to process and maintain returned materials. Together with other ABBASOFT modules, such as Accounts Receivable and Inventory Control, all products, indicated for exchange, repair, or as a consumable parts order, are processed using the RM module. Complete management reporting capabilities are available on-line for all RMA processes.

KEY BENEFITS

Process returned material orders using header and detail screens.
Customer information automatically defaults from existing AR files.
Easily print or reprint RMA pick lists and shippers.

Returned Materials Features

Parts master information defined in the inventory file represents:

Raw Parts
Assembly Parts
Completed Parts
Serial Number tracking included for each part.
Security Control allows product support personnel to inquire about all RMA's and change only authorized prompts.

Customer master information as defined in the Accounts Receivable module, plus specialized required RMA data:

Repair contact person
Installed address
Phone number
Responsible product support manager

User defined Product support managers by Region, such as West, Central, East, Europe, etc. are maintained separately from sales regions.

Transaction History by Serial Number:

Contains transaction history of units manufactured for customer reference and performance history.

Information for units tracked includes part number, description, current location, original shipment date, sales order number, and history of all transactions for that serial number.

RMA Processing Codes allow for contract status maintenance for the following:

Exchange
- Service contract
- Billable
- Warranty
- Rental or consigned
- Installation
- In-house
Repair
- Billable
- Unbillable parts only contract
- Unbillable repair under warranty
Consumables

Reports

Units on loan
Open/Closed RMA's
RMA's at vendor locations
RMA purchase order log
Stock status

Service contract list by contract type
Inventory value
Sales order bookings
Inventory warehouse status